Employee Benefits Account Manager 

We are seeking a high energy candidate with a great attitude, strong work ethic and a desire to learn and grow professionally in their career. Responsibilities include managing a benefits book of business, interact with clients and handle the day to day service work.  Will be responsible for ongoing communication for any Group Health Insurance / Employee Benefits questions. Will provide day-to-day support to an assigned group of clients, as part of an account team.  Responsible for implementation of each client’s service plan and/or annual strategic plan.

Qualified candidate will have experience working medium size groups and 3 + years’ experience in an agency setting. Great working environment and benefits.


  • Regularly communicate with clients on a variety of benefits issues and projects relating to the service plan and/or annual strategic plan. 
  • Troubleshoot any client issues; respond to client requests within 24 hours of receipt.  Resolve issues and communicate accordingly.
  • Assist Account Executives with marketing of accounts and spreadsheet analysis.
  • Responsible to keep up with all legislative issues related to employee benefits. 
  • Work with clients to determine content for client communication campaign materials.
  • Handle various administrative tasks associated with client service including entering adds and terms in carrier portals as required.
  • Assist with preparation of stewardship and financial reports for clients as needed.
  • Prepare annual benchmark reports as needed.
  • Follow up with AE or Producer regarding account status/changes on a regular basis.
  • Develop strong relationships with carrier/vendor partners.
  • Conduct open enrollment meetings/presentations for clients as required 
  • Regularly enter pertinent client information into the Agency Management System. 

Position Requirements:

  • Bachelor’s degree or a high school diploma and three years of progressive experience in the field of employee benefits account management. 
  • A current benefits license for the state of Florida.
  • Strong attention to detail and follow through required.
  • Presentation skills to audiences of all sizes required.
  • Superior client service skills.
  • Expert knowledge of Microsoft Office including Word and Excel.

Lykes Insurance offers an excellent compensation package. If you are interested in a challenging career working within a group of dedicated professionals, please send a cover letter and resume to Greg Fraley.